Junior Technical Support Manager

London, England, United Kingdom · Operations


The future needs you. That’s what we believe. Yes, blockchain, cryptocurrencies, hacking, machine learning and robotics will change human reality on this planet but there’s no reason that reality can’t include humans and not force them out.

Born in London, Decoded teaches some of the biggest businesses in the world how to act and think differently. Our talented and diverse team all share a deep passion for creating a world where everyone can participate and drive innovation.

We are growing fast and will be expanding into new geographies and branches. This means we need more amazing people in our team, and we are now looking for a Junior Technical Support Manager to work closely with our Technical Project Manager to ensure the successful onboarding and implementation of our Data Academy with our clients.

What you’ll do:

As Junior Technical Support Manager you will work on a client-by-client basis to support technical onboarding and delivery of our Data Academy. This will include:

  1. Understanding client technology requirements around Data Science, for example, the use of tools such as Git, Slack and Tableau internally;
  2. Understanding our Academy technology stack, such as R, Python, Slack, Github;
  3. Implementing comprehensive project plans that merge client requirements with Academy goals and coordinate various personnel during all project phases, from initial development through implementation;
  4. Communicating proactively within your team and with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements;
  5. Resolving ongoing implementation issues as they arise.


Who are you?

You are highly efficient, adaptable and ambitious. You thrive in an entrepreneurial environment but you also know the importance of team coherence.

You have:

Big bonus if you also have:


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