Developer Community Manager| Fidel | FinTech

London, England, United Kingdom

Description

THE COMPANY:

Fidel’s mission is to democratise access to financial data globally, so that consumers are in control of their data. Our technology makes transactional data accessible through a single access point for global businesses like Avios, Klarna and the Royal Bank of Canada. We have a record of fast growth and our investors include Horizons Ventures and Innovate UK.


THE ROLE:

Group: Marketing | Function: Developer Community Manager

Fidel offers the chance to join a fast-moving and fast-growing company. You’ll be given license to shape and lead a critical marketing function: engaging and growing our developer community. Your goal will be to raise awareness of Fidel API with developers in the market, create content to educate and enable them, and advocate for their needs within the wider team.

Requirements

Strategy setting: Set the strategy for how and where to reach the developer community. Work with our own tech team to understand developers’ issues, goals and needs, and come up with creative ideas to engage them – think content, social media, hackathons, meetups and more.

Content creation: Work with the Head of Content to develop a strategic approach to technical content. Own the creation of content for developers, including Fidel’s Documentation and Quick Start Guide, blogs and tutorials.

Community management: Build engagement on Fidel’s existing social channels and grow our Slack community into a fully functional developer forum. Manage outreach to developers wherever they hang out – both online and off – to ensure Fidel has a voice in the conversations that matter most.

Testing and feedback: Create feedback loops with the developer community to ensure Fidel is finely attuned to their needs. Take ownership of and test everything from our messaging to our roadmap to new product features. Champion developer interests internally, passing insights on to our Product Marketing team to help us improve.


SKILLS:

We generally don’t have hard and fast requirements - everyone is different – but skills we’re hoping to see highlighted in your CV and application are:

Community management: experience growing measurable awareness and engagement across a range of marketing channels, including content, social media and events.

Technical writing: excellent copywriting and editing skills with experience in an API/SaaS technology field. A working knowledge of writing code samples (especially JavaScript), demos, tutorials and technical blog posts is ideal.

Creativity and adaptability: ability to think creatively about new ways to engage the developer Community and action them quickly. An understanding of how to build, measure and improve processes as Fidel scales is key.

People skills: ability to manage multiple stakeholders (both internal and external) and work cross-functionally to achieve results. Confidence and enthusiasm are important to be an effective advocate for Fidel in the community.

INTERVIEW PROCESS (2 weeks):

OUR VALUES:

To be a great fit at Fidel, we look for individuals who share our values. We’re a team of 26 all focused on one vision – building a better financial ecosystem for everyone. Between us we speak 19 languages and represent 19 different nationalities. It’s our diversity of background, thought and skill that’s helping us build a truly global product. Find out more about what team life is like here.

Benefits

We're committed to making Fidel a fantastic place to work and we go to great lengths to give you what you need to succeed. You’ll receive:

At Fidel, we don’t just accept difference - we celebrate it, we support it, and we thrive on it. We’re proud to be an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

To learn more about us and what life is like at Fidel, visit our blog or follow us on Twitter (@fidelhq) or Instagram (@fidelhq).

If you think you’d be a great fit, apply today!

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